But it is the customer, more than the competition, that keeps Mr. Sinegal's attention. "We're very good merchants, and we offer value," he said. "The traditional retailer will say: 'I'm selling this for $10. I wonder whether I can get $10.50 or $11.' We say: 'We're selling it for $9. How do we get it down to $8?' We understand that our members don't come and shop with us because of the fancy window displays or the Santa Claus or the piano player. They come and shop with us because we offer great values."
July 27, 2005
How Costco Became the Anti-Wal-Mart
This article makes me want to go out and get a Costco card! (Maybe that is the point). It was in the July 17 New York Times, written by Steven Greenhouse.